IT Support Services

Features
Home
Features

With our IT as a Service (ITaaS) platform, Next Level Technologies becomes your personal IT Support staff, equipping you with the tools and providing the support necessary for you to take your business to the next level.

png wedge used to make angled sections of website - decoration
A vector illustration used to represent help desk and general IT Support. Stylized human figures working on laptops wearing headsets, speech bubbles, email ad mail symbols, phone ringing symbol, checkboxes and office plants with a 24 hour sign.

Foundation + IT Support

Keep Customers Happy With Unlimited Support

We call this Foundation + IT Support because at Next Level Technologies we would never leave you with just the basics.

This is the foundation of IT as a Service and what takes it beyond just typical IT Support. We offer unlimited help desk remote support, as well as unlimited on-site support. Project based support and vendor management are built into our Foundation + IT Support as well. All of this allows you to efficiently and reliably serve your customer.

We also know you want to grow your business, and stay informed, so Foundation + IT Support includes quarterly business reviews to discuss your business, how to best utilize process automation, achieve your business goals, increase productivity, reduce cost, and drive margin!

A vector illustration used to represent security and anti virus and malware support. Stylized human figures holding magnifying glass up to a bug with a circle and line through it, padlocks, software dashboards, lightbulbs, checklists and an error screen on a monitor.

cyberSecurity

Keep Your Business Safe With Strong Cybersecurity

Your business is extremely valuable and needs to be protected. Our IT as a Service (ITaaS) platform includes Windows, Office, and Third Party security and patching done for you. Next Level Technologies also manages and maintains your anti-virus and anti-malware licenses and software.

For added security, IT as a Service (ITaaS) also includes network-layer security management as well as a sophisticated content filtering platform, making sure only the data you want gets through to your network.

A vector illustration used to represent security and anti virus and malware support. Stylized human figures holding magnifying glass up to a bug with a circle and line through it, padlocks, software dashboards, lightbulbs, checklists and an error screen on a monitor.
A vector illustration used to represent backup and disaster recovery. Stylized human figures working on servers, with a large database symbol in the middle, upload and download symbols, small shield with check mark symbols.

Backup + DIsaster Recovery

Enjoy Peace of Mind With Disaster Recovery/Backups

It is more important now than ever for any business to have reliable and complete backups in place, as well as a strong disaster recovery plan for worst case scenarios.

Next Level Technologies IT as a Service (ITaaS) platform includes disaster recovery consultation services to help you have a plan in place.

We also license, manage, monitor, and test backups for your business on a bi-weekly basis, with both on-site and off-site backup options to keep your business up and running.

An illustration used to represent cloud apps and office 365 features. Stylized human figures working on laptops, cloud symbols, networking signal symbols, a globe with a database in the middle and an office 365 dashboard.

Cloud Apps + Office 365

Get Reliable Email & Turn Critical Software Into Apps

Business email is crucial, but it can be a beast. Office 365 does make it easier, but it can still be incredibly frustrating and difficult to setup and manage, not to mention a real time suck!

Next Level Technologies IT as a Service (ITaaS) platform manages all your Office 365 licenses and email for you so all you have to do is press send.

Next Level Technologies also has the ability to take an old or clunky piece of software that you love to hate but can't live without and convert it to a server-based cloud application. This immediately makes it more reliable, and increases performance, allowing you to help you customers faster!

An illustration used to represent cloud apps and office 365 features. Stylized human figures working on laptops, cloud symbols, networking signal symbols, a globe with a database in the middle and an office 365 dashboard.
A vector illustration used to represent hardware and physical computers and servers. Stylized human figures sitting around and on oversized laptops and computer towers with a monitor showing a dashboard of some kind, computer chips and circuit board lines, gears and shield with a check mark in it.

Hardware as a service (HaaS)

Build With Business Grade Computer Hardware

Next Level Technologies provides the tools necessary to interact with your technology environment, monitor it's health, and better conduct your business. Powerful HP Business Grade Workstations, Laptops, Docking Stations, and Monitors, as well as Servers and Networking devices.

All equipment is warrantied through us the entire time with workstation/laptop hot-spares ready to go. All equipment is replaced at no additional charge at the end of three years.

Next Level Technologies

IT Support For Businesses That Need The Next Level

Next Level Voice

Business grade telecommunications, and Voice Over IP (VOIP) phone systems with a motto of "If you can dream it, we can do it"

Next Level Security

Our standard security stack is pretty darn good, but this is for those that need Next Level Security that takes a wider view of their organization, including the human and physical elements of security.

Next Level Compliance

Whether SOC 2, PCI, HIPAA, or any other certification, compliance can be a long and difficult process. Next Level Technologies has the experience necessary to make compliance as painless as possible.

vector illustration with stylized human figures representing add-on services of VOIP Phone, Compliance Consulting, and Enhanced Security. Elements include two people shaking hands, an oversize magnifying glass, charts, pie graphs, a clipboard with check boxes marked "test" and ID cards.
open laptop with a cloud apps office 365 dashboard open - decoration

Next Level Technologies

Get Access To Our Secret Sauce – Next Level Hub

Next Level Hub is your personal platform dashboard for all your IT needs. Training for your staff, reporting for your environment, realtime technology roadmaps, support requests, alerts, and so much more. Next Level Hub makes it easy to stay informed about your technology health, get emergency notifications, and get in touch with us for whatever may come your way.

Managed IT Services & IT Support

Who Is Next Level Technologies Good For?

Next Level Technologies and IT as a Service can benefit any business, big or small, but here are some of the industries and categories that we feel are often neglected and could stand to benefit the most from a all-in-one IT Support Solution.

Small & Medium Businesses

Let Next Level Technologies help you grow your business to the Next Level.

Get in Touch
database icon - decoration

Data Centers & Networking Facilities

Let Next Level Technologies do it for less than the cost of a full time employee.

Get in Touch

Professional Services Agencies

Whether Accounting, Finance, Insurance, Real Estate, or Law, professional service agencies require better security and reliability

Get in Touch

Non-Profits & Healthcare Agencies

Let Next Level Technologies lower your costs and free up your valuable time for you to spend with customers and patients.

Get in Touch

Next Level Technologies

Managed IT and IT Support Services

Foundations Package
  • Foundation + Support
    – Help Desk –
    – On-Site/Off-Site Support –
    – IT Vendor Management –
    – Quarterly Reviews –

  • Security
    – Windows, Office, 3rd Party Patching –
    – Anti-Virus & Malware –
    – Network Layer & Content Filter –

  • Peace of Mind
    – On-Site/Off-Site Disaster Recovery –
    – Bi Weekly Tested Backups –

  • Next Level Hub

Complete Package
  • Hardware
    – HP Business Grade Workstations –
    – HP Business Grade Laptops –
    – Dual Monitors –
    – HP Business Grade Servers –
    – All Networking Equipment Needed –

  • Office 365 Licensing

  • *plus everything from Support Package

    Foundation + Support

  • Security

  • Peace of Mind

  • Next Level Hub

Complete + Cloud Package
  • Cloud Services
    Convert old or necessary software that you can't live without to cloud applications

  • *plus everything from Complete Package

    Foundation + Support

  • Security

  • Peace of Mind

  • Office 365 Licensing

  • Next Level Hub

  • Hardware (optional)

Additional Services
  • Next Level Voice

  • Next Level Security

  • Next Level Compliance

Don't see exactly what you're looking for? Not sure what you're looking at?! No problem, we do completely custom solutions all the time.  Reach out below to find out how to take  your business to the Next Level.

Get In Touch

Next Level Technologies

What our Customers Have to Say

Next Level Technologies

IT Support Solutions That Free Up Your Valuable Time

IT as a Service lets you focus on running your business while we focus on keeping your business running.

Get In Touch