IT Support Jobs
Who We Are and The 'Why'
Next Level Technologies is the place where experienced technologists who have outgrown their current employer come to succeed in their careers. That’s one of the reasons why NLT was started! Since 2009, this Managed IT Services Company has been garnering nothing but 5-Star Reviews from happy clients! And “happy clients” are the only awards this organization seeks!
The Company was founded to provide a better alternative to traditional computer consulting and support, and has been helping small and mid-sized businesses transform their organizations into highly-functional, increasingly-productive teams ever since. Their client service is top-notch, and their on-site support is second to none. They do not rave about themselves, nor do they seek after testimonials. The Company delivers a complete and total solution for all IT needs, and humbly lets client results speak for themselves.
Our Core Values
Do It Right, Every Time
We sweat the small stuff because in the end, the details make the difference. Integrity and Honesty are critically important. No Shortcuts.
Own It
We believe in taking responsibility and seeing things through to the end.
Always Improving
If you’re not growing, you’re stagnating. We are always looking to improve everything we do in every way. It makes us a better company and allows us to serve clients better.
Who We Look For?
Serious candidates will be looking to work in a fast-paced environment with other high-performing technologists. The right candidate will demonstrate humility with an insatiable desire to deliver innovative IT services.
This curious person will be hungry to grow and learn, and will constantly look to expand his or her expertise in order to better serve the client and outpace the competition. The self-starter will jump at the chance to learn new technologies that will grow his or her personal skills, enhance our clients lives, and further establish the Company as a leader in the market while taking on responsibility for ensuring high-levels of client satisfaction in every facet of their work.
The Candidate will understand innately what it means to “go beyond” for a client and how to set an example for junior staff. This individual is comfortable and thrives in critical situations, believes no IT challenge exists that doesn’t have a solution, and is truly a technologist at heart.
The right candidate will possess the character to grow in competency in order to anticipate and solve the IT challenges all businesses encounter. This trustworthy person will understand that time-sensitive responses and accurate solutions go hand in hand, and that every day on the job will look different.
The right Candidate will work with a sense of urgency, execute detailed precision, and understand that hard work and dedication to preventing and solving client issues keeps the Company in business.
What We Do – Potential Positions
A moderate level of expertise with many different technologies found in the small to medium business sector.
- Examples are, Microsoft Azure and corresponding “365” ecosystem, Active Directory, Windows, and typical server deployments such as terminal services, Citrix, IIS, print servers, etc.
- Understands how to build a computer and can do so with minimal direction.
- Understanding of operating systems, business applications, printing systems, and network systems
- Understanding of support tools, techniques, and how technology is used to provide services.
- Diagnosis skills of technical issues.
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
- System documentation maintenance and review.
- Understands and can implement the “full stack” that a small business needs, such as security products, backup products, servers, desktops, laptops, networking equipment, etc.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Ability to multi-task and adapt to changes quickly.
A deep level of expertise with many different technologies found in the small to medium business sector.
- Examples are, Microsoft Azure and corresponding “365” ecosystem, Active Directory, Windows, and typical server deployments such as terminal services, Citrix, IIS, print servers, etc.
- A deep understanding of networking concepts such as DHCP, DNS, VLANs, what happens at layer 2 vs layer 3, VPN, subnetting, etc. Candidate should quickly be able to understand how these concepts work for many networking equipment vendors, and quickly get up to speed and be able to apply these concepts even to unfamiliar equipment in a reasonable amount of time.
- Strength in Linux/Mac preferred.
- Understands and can implement the “full stack” that a small business needs, such as security products, backup products, servers, desktops, laptops, networking equipment, etc.
- Exceptional client service is as critical as IT skills
- A “type A” personality is preferred
- Serves as the point of escalation for more junior staff and is seen as a leader in the service team.
The Perks
Up to 100% employer-paid employee medical coverage
Mileage reimbursement
Spot bonus eligibility
Up to 100% employer-paid employee dental coverage
Up to 100% employer-paid employee vision coverage
Paid training
Paid certifications
Free-lunch Fridays
Flexible schedule
2 weeks PTO
